Department Shanghai-Program Management
School/Division NYU Shanghai (SH1002)
Compensation Grade Pending
FT/PT Full-Time
Category Technology
Position Summary
The Workday
Application Support Associate will be in the NYU Shanghai
Application Support
Shared Service
Center and plays the tier
1 Workday support at NYU Shanghai. This position plays an important role in the
maintenance of the ERP system( HCM and Finance, Workday) at NYU Shanghai. This
position will ensure the HCM data is accurate in the system, which includes but
is not limited to maintenance of system records of staff, faculty, intern,
student worker, volunteer, and contingent workers. These responsibilities are
associated with the collection, retrieval, accessing, and usage of NYU Shanghai
human resources information for the purpose of analyzing, planning, reporting,
and decision making.
The Workday Application
Support Associate identifies areas of opportunity to improve existing shared
services for HR processes and functionality while maximizing technological
capabilities to reduce manual processes and to improve data management accuracy
and efficiency. In addition to the process of continuous improvement, this
position maintains and develops reports and dashboards to meet the requirements
from various departments of the university, ensures accuracy and completeness
of data in the Workday system, and establishes and maintains security controls.
This individual also trains and provides troubleshooting tips to employees on
features and functionality in the Workday system. It will also closely
collaborate with HR, Office of Faculty Affairs, Provost office, and IT
department in order to provide ideal support to the university.
The ideal candidate
will have demonstrated the following:
●Excellent analytical,
organizational, and problem-solving skills, including data analysis.
●Strong interpersonal, communication, and customer service skills with
both technical and functional end-users.
●Demonstrated ability to build relationships, solve problems, build
partnerships, and remove barriers.
●Demonstrated ability to drive efforts to standardize, optimize and
simplify processes and technical solutions.
The main
responsibilities include:
●Resolve ServiceLink
(ServiceNow) Cases about Workday issues or requests. Provide solutions and
communication to clients in a timely manner. Manage and track cases in
ServiceLink (ServiceNow) following with SLA;
●Support Workday EIB data mass upload into Workday for all business
units in a timely & accurate manner including but not limited to hiring,
job change, termination, and etc.;
●Develop Workday reports and dashboards to analyze the employee data for
NYU Shanghai;
●Develop Workday Studio integrations for medium complexity system
integrations;
●Analyze the reported cases and make proposals of enchantment to the
processes and data control in the Workday system;
●Create and maintain documentation of reporting processes and training
guides for end-users;
●Maintain the Workday system operation manual to standardize the working
procedures and processes. Share and retain the knowledge base in the Workday
Application Support team;
●Works with a global team in the GNU (global network university of NYU)
to align the best practices, strategy, and compliance with global system IT
control policies.
Qualifications
Required Education
●Bachelor's degree required,
Master's degree preferred, with major in Computer Science/ Technology
Education/Human Resources.
Required Experience
●It is an entry-level position
and we accept college fresh graduates to apply for this position. It will be
preferred if you have experience in HR ERP systems( e.g. Workday, PeopleSoft,
SAP, etc.), programming, or coding.
●Experience in working in a multicultural global team is a plus.
Required Knowledge,
Skills, and Abilities
●Quick learner and competent
with confidential data;
●Good analytical, problem solving, and time-management skills;
●Possessing a positive, service-oriented attitude;
●Excellent Chinese and English language abilities (reading, speaking,
writing) with the ability to communicate complex business and technical terms
and procedures across all levels of the organization in the GNU of New York
University.
Additional
Information
About NYU Shanghai
NYU Shanghai is China's first
Sino-US research university and the third degree-granting campus of the NYU
Global Network. We were founded in 2012 by New York
University and East
China Normal
University with the support of the
city of Shanghai
and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded
graduates through innovative teaching, world-class research, and a commitment
to public service.
NYU Shanghai is an
equal opportunity employer committed to equity, diversity and social inclusion.
We are proud of its diverse and talented staff members, who work together to
build and sustain this unique and pioneering institution of higher education in
China.
To know more about
working at NYU Shanghai, please click here to view our Staff page for more details. Thank you!
申请方式 / Application Instructions
请点击以下原文链接并提交在线申请。
Please click the original job link below to submit your application online.
https://shanghai-nyu.icims.com/jobs/9139
欢迎访问上海纽约大学官网查看更多热招岗位,并关注上海纽约大学员工招聘微信公众号(NYUShanghaiRecruit)了解更多行政岗位相关招聘信息。谢谢!
Please visit NYU
Shanghai Website to view more open positions and follow our Staff
Recruitment WeChat Account(NYUShanghaiRecruit)for more updates. Thank you!
特别提示: 请按照公告报名方式及官方要求进行简历投递!